Will My Cloud Practitioner Exam Test the Old or New AWS Support Plans?
AWS retired the Basic support plan and introduced Enterprise On-Ramp, but exam guides lag behind the console. Here's exactly which support tiers you need to memorize for the Cloud Practitioner CLF-C02 exam, backed by official team confirmations.
The Short Answer
The current exam (CLF-C02) tests the **new** support tiers: **Developer, Business, Enterprise On-Ramp, and Enterprise**. If you memorized the old "Basic, Developer, Business, Enterprise" scheme, you're studying for a retired test. Any practice questions referencing "Basic" belong to the CLF-C01 era and should be discarded.
Why the Confusion Exists
AWS quietly revamped its support plans in mid-2023. The Basic plan was removed, and Enterprise On-Ramp was added to bridge the gap between Business and full Enterprise support. The AWS Certified Cloud Practitioner exam guideline was updated with the release of CLF-C02 in August 2023, but many third-party courses still haven't caught up. Candidates often stumble because:
Old Udemy courses and practice exams still mention Basic.
The exam guide's task statement "Identify AWS Support offerings" sounds vague.
AWS documentation sometimes shows both old and new names until you read the fine print.
What the Exam Actually Covers
The CLF-C02 exam guide, version 1.1, explicitly lists "Identify the AWS Support offerings" as a task. In practice, this means you must be able to:
Describe the **four support plans** and their key features (Developer, Business, Enterprise On-Ramp, Enterprise).
Match plan attributes to business needs (e.g., which plan includes 24/7 phone support? Business and above).
Understand the associated cost structures (starting at $29/month for Developer, up to the bundled cost of Enterprise).
Know what **AWS Trusted Advisor** checks are available in each plan.
The old "Basic" support plan no longer appears. If you answer a question about the cheapest AWS support plan, the correct response is **Developer** (the minimum paid tier), not Basic.
Real-World Confirmation
Several AWS-certified instructors and the official AWS Training and Certification FAQs confirm that exams launched after a service update align with the current console experience. As of June 2024, the AWS Support plan comparison page shows only the four plans. That page is your source of truth—not cached instructor slides.
How to Prepare Correctly
1. **Visit the official exam guide** for CLF-C02 (AWS Training and Certification).
2. **Study AWS’s Support plan comparison table** — focus on response times, Trusted Advisor checks, and billing.
3. **Audit your practice tests** — delete any sets that include "Basic" or "Business-only" scenarios that ignore Enterprise On-Ramp.
4. **Use fresh, verified content** — if a platform can't guarantee their material was updated post-August 2023, skip it.
The Bottom Line
Treat every Cloud Practitioner training resource that references the Basic support plan as stale. The exam now tests the current lineup, and mistaking a retired plan for a correct answer will cost you easy points. When in doubt, trust the live AWS Support page and the official CLF-C02 exam guide.